- Assist in greeting and escorting guests to their tables according to departmental procedures, when needed. Ensure that tables are set to best service the guests
- Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all time
- Be aware of guest reactions and confer frequently with superior and other service staff to ensure guest satisfaction
- Provide feedback of any problems to the Superior
- Minimum 1 year experience in similar role or diploma in Hotel Administration is preferred.
- Able to speak and write in English and to operate common computer applications for the job.
- Able to interact confidently with guests in a naturally friendly and engaging manner
- Work fast as well as to deal with complaints patiently in order to turn them into positive experiences.
- Passionate about serving guests.
- Optimal employee experience and healthy working atmosphere
- Be a part of a Global community of Hospitality industry
- Talent development opportunities
- Corporate Social Responsibility activities
Accor