Darwinbox is Asia's fastest-growing HR technology platform. Brainchild of alumni from world's most distinguished organizations (McKinsey, EY, Google), we are the preferred choice of 500+ global enterprises to manage their 1 Million+ employees across 60+ countries.
Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups - JG Summit Group, Cebu Pacific Air, Robinsons Malls, Go Hotels, Summit Hotels, Universal Robina, SPi Global, Tokopedia, Zalora, Zilingo, MAP (Starbucks, Sephora, Dominos' Pizza), Indorama, Nivea, Puma, etc.
The vision of Darwinbox to build a world-class product company from Asia is backed by marquee global investors like Salesforce, Sequoia Capital, and Lightspeed Venture Partners.
Roles and Responsibilities
- Manage a team of techno-functional consultants and managers. Also, provide recommendations on the process to Darwinbox's enterprise clients.
- Act as a techno-functional consultant and provide recommendations on process.
- Configure and manage client's instance on Darwinbox; Assist and Train clients to do it on their own.
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals.
- Drive product adoption, increasing overall retention and achieving process success for customers.
- Support clients during critical HR events like Appraisal, Increments etc.
- Support clients to resolve queries or bugs, as and when required.
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys.
- Identify prime targets for up-sell/cross-sell and engage the Sales team to execute on those opportunities.
- Share best practices with clients on how to achieve product success with Darwinbox.
- Identify risks proactively, mitigate and escalate as deemed appropriate.
- 13+ years of experience in HR tech implementation, HR consulting, or HR roles.
- MBA/PGDM (preferably in HR) or relevant work experience after graduation.
- Understanding of HR or educational background in the same will be an added advantage.
- HCM platform, understanding of Technology systems. HRMS system implementation and understanding would be preferred.
- Productivity tools like MS Word, and MS PowerPoint
- Ability to work with complex data-sets, validate data, and use tools like MS Excel
- Project management tools
- A hustler who can work in a fast-paced environment, stretch yourself, and go above and beyond the call of duty to learn, grow, and leave an impact
- Responsible and take complete ownership of projects assigned to you
- Curious and can learn things fast
- Analytical and can solve problems on-the-go
- Diligent and can track action items, follow-up, ensure smooth delivery, and manage project documentation
- A team player who is dependable and helpful
- A people's person who can communicate well, manage tough conversations, and get along with external and internal stakeholders across functions to get things done
Darwinbox