Responsibilities
- Welcome guests upon their arrival and assign rooms
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guest complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Up sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Minimum of 2 years experience in the same position in a large luxury resort.
- Experience in operating OPERA system.
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable.
AYANA Hospitality