Client Account Managers play a key role within the Global Client Group at BNP Paribas Asset Management. Working in close tandem with Client Relationship Managers, their principal objective is to deliver an outstanding Client Experience to our Clients, drawing upon expertise from the entire Firm. Client Account Managers ensure that BNP Paribas Asset Management delivers on its promises to Clients.
key responsibilities
- Client Service
- Establish and maintain high quality, long-term, ‘trusted advisor’ relationships with clients, allowing for both formal and informal interactions and ensuring that we always have an understanding of the actual client experience, and actual client intentions and proactively manage any risks to the relationship.
- Act as a preferred point of entry for all client queries, take ownership and ensure adequate answers within agreed timeframes.
- Be responsive in dealing with issues and complaints as they arise, escalating in a timely and appropriate manner.
- Ensure high quality, timely and accurate delivery of client reports, in collaboration with the Reporting teams.
- Manage the regular client review process, gather all relevant information and present in an appropriate format.
- Monitor client satisfaction at all times and work with relevant stakeholders to improve the overall quality of service provided. Ensure service delivery in line with our client tiering model.
- Act as the interface with clients to assist with the negotiating and implementation of services as stipulated in the legal documentation
- Onboard new accounts, coordinate mandate changes, periodic review and closing
- Business Relationship Management and Development
- Operational Risk Management
- Risk and Compliance
- Financial Security
role requirements
- Technical and industry experience
- Excellent academic background,
- 5 years of successful experience in the financial services industry.
- Experience servicing Institutional and/or Wholesale Distribution Clients
- Excellent command of English, written and spoken
- KYC/Onboarding experience, project management experience is an advantage
- Data/Digital skills
- Data savvy: advanced working knowledge of Excel
- Proficiency in PowerPoint, ability to make impactful presentations
- Personal attributes
- Has high standards, values hard work and is results-driven:
- Has high clarity of thought that manifests itself in:
- Has excellent collaborative, communication and interpersonal skills:
- Has growth mind-set: believes in own ability to learn, get better and achieve ambitious goals
- Demonstrates enthusiasm, energy and drive
BNP Paribas