- Manage on-going client relationships during project implementation and post project deployment
- Participate in pre-sales processes such as defining the project scope and take part in client presentation
- Work with the discipline leads to ensure projects are completed within budget, timeline and scope
- Understand and control project scope and identify change requests effective
- Collaborate with the respective discipline lead and project leads to scope and cost for change requests and to apply change management processes
- Monitor and report/ communicate project health
- Organize and facilitate both internal and client project team meetings
- Produce and communicate weekly action plans with both internal and client to manage stakeholder’s expectation
- Collect, organize and communicate project meeting notes and weekly status reports, and maintain comprehensive project documentation
- Identify, maintain and mitigate project risks
- Oversee successful and timely completion of project milestones/ deliverables
- Collaborate with the team and trainer to prepare user training guide and training to the client
- Conduct project closure review and prepare recommendations
- Prepare project handover documents and ensure proper handover to the Business Success Services (BSS) and Account Servicing team
- Define and implement on-going business support processes with the internal project team and the client. Refine the processes as the business processes
- 2 - 5 years of project management experience working on creative, development solutions for CRM implementation, eCommerce, CMS and mobile app
- Have prior experience with implementation of CRM solutions and integration with other systems such as point of sales (POS) system
- Have prior experience in Data Analytics
- Familiarity with User Experience (UX wireframe) is preferred
- Proven organizational and planning skills and must be detail oriented
- Excellent verbal and written communication skills
- Strong desire to learn project management discipline and the emerging web industry
- Independent individual as well as a team leader and member who can lead the project resources to timely completion of projects
- Good attitude, organized and independent worker with strong desire to learn
- Ability to accurately scope and schedule complex creative and implementation for CRM and eCommerce projects
- Familiarity with Atlassian JIRA and plug-ins
- Knowledge of Agile/ SCRUM and Waterfall methodologies
- Knowledge of design software and programming languages
- Education background in Computer Science or equivalent is preferred
- PMP and/or SCRUM certification
About Us:
A.MI represents Ascentis and Meet Isaac. It is a brand name adopted by both companies to represent our deeply-rooted relationship. Ascentis continues to pioneer on CRM, loyalty and rewards technology while Meet Isaac focuses on creative, digital marketing and customer experiences. Armed with more than 50 marketing awards over the past few years, both companies has a proven track-record that’s well validated by marketing leaders in their respective industries. When you combine the efforts of both companies together – you get the power of 2 full service agencies that are ready to help their clients pivot their business to the next level.
Do you have what it takes to be a part of this award winning combination?
Ascentis