Leads and supervises the day-to-day operation of the Housekeeping Department under the direction of Executive Housekeeper and ensures that, public areas, outlets, garden and surroundings are well maintained and clean as well as smooth operation of the laundry section.
The level of responsibility may vary according to the employee's next target qualification
in the Players multicompetence development programme (Qualified, Expert or Leader)
- Is polite and courteous to guests, whatever requests may be made
- Respects guests' privacy while working (for example, by respecting the "Do not disturb" sign)
- Ensure that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
- Directs the work assignments of supervisory and non supervisory personnel.
- Identifies training needs and ensures that departmental training plans are successfully implemented.
- Assists the Executive Housekeeper in personnel matters such as interviewing, evaluating and counselling.
- Establishes and maintains effective employee relations.
- Responsible for training of employees in the proper care of all operating equipment and to constantly inspect the use of all such equipment and to ensure break downs are repaired.
- Ensures good interdepartmental communication, network and teamwork.
- Informs other departments of housekeeping matters that concern them, particularly the Laundry section, Engineering Department and Front Office Department.
- Consults with the Executive Housekeeper on any work that needs to be excluded.
- Attends daily communication meetings and weekly housekeeping meetings.
- Acts and follows-up on all decisions, departmental meetings, programs as scheduled by the Executive Housekeeper.
- Coordinates with Front Office to ensure there are adequate vacant clean rooms are available for sell sufficient.
- Maintains open channels of communication with the Executive Housekeeper on all matters affecting the Housekeeping Department.
- Inspects guest and public areas on a daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair and reports findings to the Executive Housekeeper.
- Monitors housekeeping personnel to ensure that rooms receive proper attention.
- Inspects daily VIP- allocated rooms and to spot check rooms of in-house VIP guests.
- Does daily spot check vacant, occupied and out of order rooms and report findings to Executive Housekeeper.
- Coordinates the spring cleaning / extra work schedule / maintenance requisitions of all rooms and public areas with the Executive Housekeeper and ensures such schedules and requests are followed.
- Receives and investigates queries and complaints from hotel guests, Management and Front Office, then reports to Executive Housekeeper.
- Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of housekeeping personnel.
- Monitors and controls housekeeping tasks, such as lost and found, key control, security and emergency procedure that help maintain the health and security of personnel and guests.
- Identifies training needs and ensures that departmental training plans are successfully implemented.
Acts on behalf of the Executive Housekeeper as assigned.
Leads briefing of housekeeping department in the morning or in the afternoon.
Gives suggestion, information, and input to Executive Housekeeper in regard to housekeeping operational.
Makes the training plan, holds training programmes for housekeeping staff.
Does the evaluation, and appraisal for the housekeeping staff toward their performance.
Maintains good and opens communication among the colleagues, superiors and other departments.
- Ensures that the corridors are clean and clear of obstacles
- Respects rules regarding hygiene, cleanliness and the safety of guest property
- Applies the hotel's security regulations (in case of fire etc)
- Applies the ISO 9001 quality certification requirements that impact his/her role
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
- 1 year minimum in the role
- Good knowledge of cleaning products and hygiene regulations
- Proficient in the Business English and local language
- Good managerial and leadership skills
- Discretion
- Physical staying power
- Speed and efficiency
- Dynamic and service minded
- Good presentation
- An organised, thorough and methodical approach
- Attention to detail and quality
- Good sense of hygiene
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