IT
PSA/Division
SFP
Job Summary
- Responsible for computer hardware, software, peripherals and involve on IT infrastructure
- Software application project - have basic knowledge in programming
- Onsite support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues
- Resolves and closes IT incidents/service requests as per help desk procedures & allocated timelines
- Complies with QHSE and IT policies
- Meet and liaises with users, other Schlumberger IT support groups and third-party providers when necessary
- Conducts hardware and software maintenance support
- Troubleshoots and resolves PC incidents and/or VIP requests
- Involve on IT infrastructure, DS and ES project
- Assist ES (enterprise support) team when network maintenance is required (Network Devices - Router, Switches, MPLS, Internet Link Connectivity
- Monitoring IT KPO and monitoring PTI (performance time index)
- Presents and educates IT Technology/Solutions, methods, and tools to users in order to increase efficiency
68335BR
Minimum Job Qualifications
- Associate degree in computer related field or equivalent education/work experience is preferred
- Experience working with O365
- Experience of Microsoft collaboration tools with MS Teams
- Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
- Knowledge of Active Directory concepts and administration
- Experience working with laptops and imaging laptops
- Knowledge of Microsoft SharePoint and Microsoft Power Platform
- Knowledge in Programing and Database (SQL Server)
- Experience in the administration, support, and management of Server (Windows)
- Good understanding of network IT security
- Good understanding of server management tools / process
PRS - SFP (Surface Production Systems)
Employment Status
REGULAR
Preferred Qualifications
- Fluent in English
- Willingness to work flexible hours when needed
- Ability to write technical support documentation a plus
- High initiative person
- Excellent customer interface skills
- Ability to multi-task in a fast-paced environment
- Good interpersonal communication skills
- Understanding of customer satisfaction principles and practices
- Team player
- Ability to work under pressure
- Good organizational and time management skills
- Good analytical and problem-solving skills
- Ability to understand a wide variety of documentation
ASIA
Disclaimer
Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
Schlumberger