- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Ensures all guests' emails, messages, mail, faxes and parcels are handled and distributed promptly.
- Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
- Ensures speedy, accurate and efficient telephone and message service at all times.
- Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between (but not limited) Concierge and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
- Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
- Works closely with other personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Work in a supportive and flexible manner with other Front Office Team in a spirit of “We work through Teams”.
- Ensures that all guest details are entered correctly in accordance with the principles of clean data.
- To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
- Indonesian Nationality with a diploma Hospitality or any related field
- Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
- Previous experience in Luxury Hotel or international experience are advantages
- Strong in leadership and business acumen
- Excellent English communication skills, strong guest service mindset and people management & development skills
Hyatt