1. Monitor and maintain quality of Sales agents performance with weekly reporting
2. Observe the sampling data, in order to assess the Customer Service problem-solving quality based on the QA Scorecard methodology
3. Evaluate and score current operating model performance and suggest improvements based on the findings
4. Provide training and support Sales Agent
5. Ensure standardized quality of Sales Agent team to make sure they align with SOP
REQUIREMENTS/CRITERIAS:
- 1 years of experience in service quality assurance
- Expertise in CRM tools such as Qiscus, Qontak, etc
- Very attentive to detail
- Experienced managing 5+ people
- Highly analytical and obsessed with the customer experience
Sinergi Performa Cipta