Job ID: 368438
Job description
In your new role you will:
- To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers and Business Units are kept information throughout the complaint process.
- To manage the resolution of customer complaints, within given timescales.
- To be the first point of contact for all customer escalation issues.
- To provide complaint trends and communicate lessons learned to the organization.
You are best equipped for this task if you have:
- Bachelor's Degree in Physics, Electronic/Electrical, Chemical, and Manufacturing Engineering with minimum 5 years of related experience.
- Technical Knowledge (Back-end/Front-end process, Quality control methodology, 8D problem solving, Failure analysis, Quality system, Quality audit).
- Strong problem-solving skills (5whys, fault tree analysis including 8 discipline knowledge, risk assessment of quality problem).
- Strong proficiency in English with excellent communication skills.
Infineon is a world leader in semiconductor solutions that make life easier, safer, and greener. Our solutions for efficient energy management, smart mobility, and secure, seamless communications link the real and the digital world.
Does this sound like just the right challenge for you? If so, we look forward to getting to know you!
(It only takes 90 seconds)
Infineon