Do you dare to make an impact?
YOUR ROLE
- Is responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
- Recommends solutions and performs technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation
- Reports quality issues / customes claims to relevant parts of the organization (incl. CCMS/CAPRIS)
- Works with application equipment to provide solutions to enhance customer adhesive related processes
- Reports technical results and contributes to customer presentations
- Works effectively on SBU and/or Regional specific projects. Contributes to project plans and helps the team to deliver project goals
- May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
- Quantifies, documents and reports Henkel solution's value to customers
- Is responsible for products application / technical training of field sales forces and customers
- Documents all activities in CRM tool (CAPRIS/ACE) and / or in the TCS Lab Requests database
- Is responsible for directly communicating with sales, marketing, PD, Innovation, members of technical
- customer service field team or project team members
- Promotes internally SBU innovations and best learnings cross accounts
- Respects and promotes the internal Henkel SHEQ rules
- Bachelors in Chemistry/Electrical/Mechanical or relevant engineering/technical discipline
- At least 4-5 years working experience in laboratory and technical customer service in flexible packaging industry
- Must have own car and driver license
- Willing to travel (60% of the time)
- Good trouble-shooting and analytical skill
- A successful team player with strong people skills
- Self motivated and willing to learn new area
Henkel