Job Overview
Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers' orders from order entry to delivery and collection in a timely manner. They may respond to all customers' inquiries about TE's products or services, investigate and resolve customer complaints to meet business requirements. A key area of focus is to develop and maintain strong business relationships with customers via TE's Extraordinary Customer Experience strategy.
Responsibilities:
- Receive and process order into system in accordance to order policy
- Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date
- Weekly review of customers' backlog to meet billing target as set by management yearly
- Coordinate with internal functions to improve on time order processing, order confirmation, delivery performance and AR collection.
- Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
- Handles complaints, claims, returns and replacements processing
- Maintain proper documentations in line with company retention policy
- Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
- Any other ad-hoc activities to support Sales events
- Any other ad-hoc reporting as and when requested by management
Competencies
Values: Integrity, Accountability, Teamwork, Innovation
Location:
Jakarta Selatan, JK, ID, 12960
City: Jakarta Selatan
State: JK
Country/Region: ID
Travel: Less than 10%
Requisition ID: 99710
Alternative Locations:
Function: Customer Service
TE Connectivity