- Sets up and configures desktop computers, laptops, peripherals and IT infrastructure.
- Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate
- Install software, install and repair hardware and peripherals.
- Provide every day technical support for individuals using computer systems, applications and IT network.
- Researches and recommends system equipment upgrades and manages equipment inventory
- Works with hardware vendors to resolve equipment failures/problems.
- Assists with complex technical projects.
Ability to commute/relocate:
- Denpasar: Reliably commute or planning to relocate before starting work (Required)
- D1-D4 or S1 (Required)
- IT Specialist: minimum 3 year (Required)
- English fluently (C1/C2) (Required)
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
- A bachelor’s degree or any equivalent IT diploma.
- Good communications skills, speaking, reading and writing in English and Bahasa.
- Experience in a multi-operation system or production control environment with at least 3 year experience with desktop and helpdesk support.
- Knowledge of a variety of hardware, software, programming languages, and operation systems.
- Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing Fundamentals. CCNA is a plus but not required.
- Knowledge of setup and configuration of Cisco, Unifi, Mikrotik, Grandstream, Cambium devices such as router, switch, IP phones, wireless controller and access points is a plus.
- Knowledge of handling Asset Management and Inventory.
- Good analytical and problem-solving skills.
- Willing to learn with a positive can-do attitude.
- Works independently with minimal supervision.
- Willing to work on public holidays and shifting schedules including night shifts.
- Free Lunch or Snacks
- Paid Sick Leave
- Medical / Health Insurance
Gear Inc is a US software engineering company started by industry veterans with 8+ years of silicon Valley experience we strive to provide high-impact and reliable programming service corporations all around the world. We are capable of quickly learning and implementing almost any type of programming system. This silicon Valley owned company has its mainbased in Hanoi, Vietnam, and offices in Danang, Vietnam, The US, The Philippines, India, Thailand, and Indonesia.
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