Position Overview:
Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls regarding system outages, troubleshooting and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs)
Key Responsibilities:
- Provides Desktop Support services for broader areas of the organization and for more complex systems and high priority business users.
- Delivers technical and user support for system hardware, software and network connectivity across multiple groups / areas within the company.
- successful installation, configuration, testing and modification of integrated hardware and software system components.
- Identifies and resolves complex user incidents with all types of devises
- Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
- Liaises with other Information Technology teams to ensure critical / complex issues are appropriately addressed in a timely manner.
- Ensures system hardware, software, applications and other components are maintained, upgraded and assessed on a routine and consistent basis.
- Leads Desktop Support projects when required to address and resolve critical and complex system issues.
- Responsible for local IT asset management.
BA/BS degree and 4-6years' relevant experience OR equivalent combination of education and experience.
Requisition Employer Description
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found
Diebold Nixdorf