As Senior Application Support Engineer, you will be responsible for providing remote support to our clients on the operation and maintenance of EXUS’ installations in their premises. Due to our global presence working in different time zones will be required. This is a chance to be a part of a highly-motivated, diverse and multidisciplinary team, which embraces breakthrough thinking and creates technology that serves people.
We offer a creative, fun and above all, inspiring working environment that fosters team-spirit and promotes greater good. We are positive, eager to learn and explore. We are committed to our vision. We are EXUS! Are you?
Role's Responsibilities
- Incident registration and management through EXUS’ Helpdesk software
- Analysis, resolution and follow up of reported incidents with the Engineering teams
- Development of Change Requests, testing, installation and maintenance of EXUS’ proprietary software (by using PL/SQL Developer)
- Monitoring, health check and application housekeeping of our managed service cloud environments
- Mentoring and guiding less experienced team members
- Regular communication with our clients
- University Degree in Computer Science or relevant discipline
- At least 5 years of relevant working experience
- Experience in Collections/Banking systems will be highly appreciated
- Very good knowledge of PL/SQL and Oracle Databases, DBA skills will be highly appreciated
- Customer focused mentality with attention to detail and accuracy
- Discipline in properly following up all customer requests
- Strong communication, presentation and writing skills in English
- Ability to work in shifts if needed
- Competitive salary
- Friendly, pleasant and creative working environment
- Remote Working
- Constant opportunities to learn New Technologies
- Development opportunities
EXUS