To reach millions, we need more people like you: entrepreneurs, builders, and owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.
Job description:
- Handle user inquiries and complaints through live chat/phone call/email
- Ensure user satisfaction through feedback and solution
- Inform user in case of website maintenance or any problems occurred
- Collaborate with internal team to handle complaints and other inquiries
- Minimum of 1 year working experience in Customer Support or related fields. Fresh graduates from all majors are also welcomed to apply
- Experience in handling user inquiries and complaints through live chat is a plus
- People-oriented, proactive, and communicative
- Good analytical and problem-solving skills
- Good personality
- Persuasion and Negotiation
- Email Support
- Chat Support
- Customer Service
- Typing
- Communication Skills
- Fast learner
- Willing to independently learn
- Competitive salary + daily allowance
- Private health insurance (outpatient, inpatient, maternity, dental)
- Allowance for sports activities and glasses/contact lenses
- Strategic office location, accessible by MRT
- Flexible working hours and remote work culture
- Notebook Ownership Program
- Friendly and dynamic work environment
- Opportunity to take part in growing Indonesia's no. 1 SaaS company
Don't forget to check to see several frequently asked questions regarding our recruitment process.
We wish you the best. Have a great day
Mekari