Sales Management
· Achieve daily targeted number of sales calls with effectiveness
· Develop business leads for the Hotel on a weekly basis
· Prepare monthly list of accounts to penetrate for the following month
· Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
· Prepare monthly action plan for main market segment
· Perform monthly review account profile on room nights production and average rate
· Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
· Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts
· Update management on VIP arrivals, meet and greet accordingly
· Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
· Conduct negotiations to achieve the best profit and rates for the Hotel
· Attend hotel clients and local community business events to network and maintain high visibility
Update Director of Sales & Marketing on market trends and business leads
Team Management
· Interview, select and recruit direct reports
· Identify and develop team members with potential
· Conduct performance review with the team
· Constantly monitor team members’ appearance, attitude and degree of professionalism
· Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Other Responsibilities
· Attend all briefings, meetings and trainings as assigned by management
· Maintain a high standard of personal appearance and hygiene at all times
· Be aware of the hotel fire & life safety/emergency procedures
· Perform other reasonable duties assigned by the assigned by the Management
Work Experience
Knowledge and Experience
· Diploma in Tourism / Hospitality Management
· Minimum of 2 years of experience in a similar capacity with proven track records
· Excellent reading, writing and oral proficiency in English language
· Proficient in MS Excel, Word, & PowerPoint
Competencies
· Strong leadership, interpersonal and training skills
· Good communication and customer contact skills
· Service oriented with an eye for details
· Ability to work well in stressful & high-pressure situations
· A team player & builder
· A motivator & self-starter
· Well-presented and professionally groomed at all times
Accor