Workforce Management Call Center - WFM - Jagoan Loker

Workforce Management Call Center - WFM

Date Posted: 19 days ago
Salary: Rp. 5,000,000-6,000,000 per month
Mitracomm Ekasarana PT
Tangerang, Banten
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Job Description

Deskripsi Pekerjaan
  • Melakukan pengecekan dan tindak lanjut log DC terkait attendance, adherence setiap agent contact center
  • Membuat schedule, forecasting, capacity plan agent, dan reporting
  • Analisis data performance
  • Membuat Capacity Plan Agent
Persyaratan
  • Pendidikan D3/S1
  • IPK minimal 3.00
  • Maksimal usia 35 thn
  • Pengalaman minimal 1 tahun sebagai WFM di layanan Call Center
  • Memahami zendesk, erlang, salesforce, dll
  • Komunikatif
  • Menguasai Ms. Excel & Power Point
  • Penempatan BSD, Tangerang Selatan

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Job Detail

  • Location
    Tangerang, Banten
  • Company
    Mitracomm Ekasarana PT
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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