- Guide our consumer and partners in using our products
- Manage service enquiries and disputes arising from our consumer and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community building efforts with our consumer and partners
- Support project from all verticals including registration, acquisition, and sales transaction.
The Core Objectives:
- Educate consumers and partners on Grab products, promotional campaigns, as well as troubleshooting when they have difficulties.
- To resolve consumers and partners problems quickly and effectively with empathy and care.
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).
Essential Experience / Criteria (Mandatory):
- Graduated Strata 1 from any major
- Min 2 years experiences as Team Leader / Supervisor
- Excellent verbal and written communication skills
- Fluent in English
- Strong Customer Service Skills
- Sales Skills
- Leadership Skills
- Human Resource Management Skills
- Basic Computer Skills
- Results Driven Attitude
- Min 2 years experiences as Team Leader / Supervisor
- Please reminded to always attached: Typing skill with WPM 50 & accuracy 90%
- Attention to Detail
- Ability to motivate Team members
- Ability to supervise multi-functional tasks
- Ability to handle confidential /sensitive information in a professional manner
- Vaccinated min 2 Dose
- Adaptive with dynamic changes
Sinergi Performa Cipta