Description of Duties:
- Ensure good customer service and handle customer complaints and inquiries to ensure quality customer service has been delivered to achieve high customer satisfaction.
- Ensure the clean and tidiness of the retail store
- Handle daily closing procedures and store administrative duties as well as to perform according to required standard.
- Ensure stocks are replenished when necessary.
- Support all other retail operations as needed and instructed by Retail Manager.
- Ensure all the BAs (new or old) is up to company standard and follow exactly the procedures
- Manage and track productivity of retail staff
- Consolidate and submit monthly report to Marketing / Principal as per the brands requirement
- In-charge of stocks and do stock check monthly
- Review the treatments and work with operations and marketing team how to push the slow moving treatments
Requirement: (Experience, Knowledge & Skill)
- At least 3 years’ experience in Beauty Retail
- Experience within retail of cosmetics, skincare, or fashion industry is preferred
- People oriented, highly self-motivated and able to articulate business objectives in a compelling manner.
- Self-motivated & able to work independently.
- Good inter-personal skills, positive work attitude and able to work rotating retail shift hours
- Possess leadership qualities with ability to motivate and sustain high level of team work among team members.
- Strong communication, negotiation and interpersonal skills.
- Must be able work on weekends and public holidays.
- Work as team player to ensure each customer receives the best services possible
Luxasia