Main Scope and General Purpose of Job:
Housekeeping Supervisor is responsible for assisting the Asst. EHK in the overall day to day operations of the hotel whilst on duty. At all times Housekeeping Supervisor is expected to lead by example their behaviour and performance must be without fault. Their guest service standards must be the benchmark that sets the levels to be attained by all staff.
Work Experience
Direct Responsibilities:
- Housekeeping Supervisor is responsible and accountable, under the direction of the Asst. EHK for the efficient overall day to day operation of the hotel whilst on duty. They are to maintain the highest standard of guest service and satisfaction. Housekeeping Supervisor is responsible for emergency the team spirit and motivation all staff. They must also be fair and just in any staff disciplinary action required. Housekeeping Supervisor is also expected to be a “hands on” supervisor.
- By this, we expect that they be prepared to lend “hands on” assistance if a hotel area becomes very busy. It must be emphasizes that this “hands on” assistance must be approached with the “hotel as a whole” in mind and must not be detrimental to the efficient operations of other areas.
- As a representative of senior management, Floor & Laundry Supervisor will be called upon to deal with guest problems or complaint related to the maintenance of the rooms.
- Is responsible for the general appearance of the rooms and their bathrooms, cleanliness, working conditions of the equipment, the overall décor and atmosphere.
- Informs maintenance of any defaults (TV out of order, tap not working, lighting, etc) and checks upon repairing.
- Is responsible for the laundry service of the hotel (if applicable).
- Supervises the general cleaning, the general appearance and the décor of all working areas and offices of the hotel.
- Manages the stocks of guests’ supplies and advertising documents and supervises their distribution.
- Is responsible for all equipment used in his department as well as the cleaning supplies.
- Is responsible for all master keys in the hotel.
- Ensures that inspection norms set by the Housekeeping Manager are implemented and regularly adhered to.
- Ensures that all documents, advertisement and information left or display in the rooms are updated and do not break the local rules and laws (morality and customs).
- Ensures that the use by customers of all equipment and devices is perfectly safe and risk-less.
- Oversees the daily movement of guest activities and be able to resolve any guest complaints.
Accor