Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team:
The Commercial team is an established team responsible for Grab’s partnerships with Indonesia’s top enterprises. We make an impact by maintaining strong relationships and ensure a long lasting growth with our partners. We are a dynamic team who will provide you the environment to grow and better your career.
Get to know the Role:
We are looking for a talented generalist to help us build strategic relationships with high-profile merchants (supermarket) and drive revenue. As a Key Account Manager, you will be responsible for owning and growing our most important merchant relationships.
We're looking for superstars who can operate independently, move fast, and get things done. We want people who love being challenged and are excited by the idea of joining our growing Merchant Organization and doing what it takes to win. If this sounds like you – read on!
The Day-to-Day Activities:
Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners
Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.
Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
Managing team performance: You will be most likely working with a team from a very early stage. It’s crucial to help build the team, tools and processes needed to serve, retain and grow our most important merchants
The Must-Haves:
Minimum of 2-3 years experience of sales business development, account management or operations
Experienced in handling and dealing with partners (account management experience)
Great communication and negotiation skills
An exceptional track record of driving revenue through partnerships
Multi-tasking and able to work under pressure and constantly changing environment
Proficient in English
Passion for the on-demand delivery space
Comfortable and familiar to work using Ms. Excel
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.
Grab