• Primarily responsible for providing direct sales support on pre and post origination including but not limited to client onboarding- creating prospect, assist in AAR completion; documentation - negotiation of standard documentation, liaising with client / CRC / CDU; client offboarding - assist in managing tail accounts.
• Proactively managing the client account on all day to day maintenance activities to ensure the highest level of client service - ensuring client complaints are handled properly and any escalations / queries from internal and external are responded in timely manner
• Ensure high standards of hygiene in the portfolio including end-to-end discipline towards compliance to the local regulations and group policies and adherence to LLL monitoring.
• Providing support to GAM / FAM / RM on a specified portfolio and contribute to revenue growth - assist RM in growing relationship with NTB clients, promote utilization and assist RM in handling non TB covered names.
• Build strong relationships coverage partners across the global client relationship to effectively support network requests and facilitate network delivery.

• Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with IMO), credit monitoring (liaising with CA COE) and flow maintenance.
• Actively engage and collaborate with Clients, GAMs / RAMs / FAMs and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
• Provide proactive support on account maintenance activities like documentation, reporting, etc by engaging and collaborating with the client, IMO, CA, CRC, LDU, MDU, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded.
• Escalate issues / concerns relating to account maintenance activities to the CM Team Lead for follow up as relevant.

• Contribute to increase limit utilization.
• Contribute to improve flow transactions ie. Trade and FM product and continue to promote digitalization.
• Contribute to increase CASA wallet / liability.
• Assist RM in growing the relationship with NTB clients.
• Ensure that clients’ complaints are handled properly; all issues are addressed and closed.
• Assist RMs in handling TB related business for names not covered by TB.

• Liaise with Legal and Compliance, CRC, CDU and Clients on standard documentation processes.
• Obtain necessary approvals for T&C deviations on standard docs from the relevant authoriser as necessary.
• Follow through to ensure documentation completion and validate limits are correctly loaded / reflected in TP systems.
• Ensure document deficiencies are minimised (as reflected in DDW etc) and are rectified in a timely manner.
• Liaise with IMO / GAM / FAM / RM if required on CDD related items.

• Timely annotation of excess and past due reports, identify red flags in account under management and escalate to CM Head / Leads and RM on the issues.
• Minimising and rectifying document deficiencies including ASTAR monitoring (AR 2).
• Supporting the RM in completing the client account activity reviews (AAR), ensuring transactional activities are in line with the expected levels of activity for the client given their business profile.
• Liaising with IMO to effectively resolve CDD and GIC overdues.
• Ensure appropriate transactional support i.e. ensure client cash / cheques are released on time, support loan draw-downs, cash management, release of trade offerings, network account on-boarding and seek transactional approvals as necessary to facilitate faster TAT and in accordance to the bank’s controls and policies.
• Support the RM during account planning exercises, join client visits (where appropriate) and in preparing client briefing notes.
• Collaborate with RM and Product Partners in identifying flow business opportunities.
• Identify and resolve client data integrity issues to the relevant owner. Escalate to CM TL when necessary.

• Identify operational issues (process, policy, system, others) and share proposed solutions to CM Country Head / Lead for resolution.
• Co-ordinate with Ops to rectify any ops related issues which can be resolved locally, and issue / submit Standard Instruction Form (SIFs) wherever required within authority.
• Actively support or led initiatives at a country or global level to ensure solutions are fit for purpose and will deliver the most positive impact to our clients (example client journeys, A3 exercises).

• Effectively identify, escalate, mitigate and resolve risk and compliance matters.
• Complete all mandatory risk and compliance trainings including essential to role trainings.
• Execute a diligent end-to-end discipline towards compliance to the local regulations and group policies.
• Ensure adherence to LLL monitoring.

• Ensuring pricing review including client communication is conducted in timely manner according to group policy.
• Ensuring correct static data - i.e RM to client tagging; client to group tagging, etc.
• Ensuring proper approvals are in place for any exception in relation to day to day portfolio maintenance.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• FAM / RM / GAM
• Credit Analyst for designated portfolio
• Product partners for designated portfolio
• Key functional partners ie IMO, Credit, CRC, LDU, MDU, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Marketing, etc
• Segment Leadership team
• CM Team Lead

• Clients
• Legal firms, Auditor

• Bachelor degree in Banking or Finance preferred.
• 3 years experience in banking or other relevant environment.
• Risk and AML certified as stipulated by Bank policy for Client Manager role.
• Good communication skill

• Good communication skill
• Problem solving skill
• Financial Analysis skill
• MS Office

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered