About the Company:
Our client is fast-growing construction tech startup, The company serves institutional customers (B2B) and retail outlets (direct to retail, or D2R) in the building materials sector.aspires to be a leader in one-stop construction solutions for the Southeast Asia region. The products and solutions bring construction projects to life in cities across Indonesia.
Job Responsibilities:
- Design, develop and manage the company’s overarching customer journey and experience along all customer touchpoints and channels as per proven best practices
- Coordinates with internal and external stakeholders to ensure delivering optimal experiences to customers
- Develop and implement internal and external processes and procedures (order fulfillment, partner onboarding, etc.) to support an efficient, seamless customer experience
- Lead the e-commerce platform and channels design and discuss plans for improvement
- Translate plans into clear business requirements for technology implementation
- Prioritize and manage the e-commerce platform technology development pipeline with clear business focus, ensuring readiness for business
- Partner with the Technology and Engineering teams to ensure development progress and collaborate to resolve issues, device alternative plans, and mitigate risks
- Plan and execute platform/channel development and integration projects and ensure meeting projects’ budget, timeline, scope, and quality)
- Oversees the development of quality, culturally fit, bilingual content for the website, app, social media, and traditional media
- Design and continuously improve the product catalogue
- Work with design specialists to develop and enhance platform user interface, interaction, and look and feel in compliance with the Company’s visual brand identity and philosophy
- Develop and execute marketing plans to support sales growth and brand loyalty, ensuring consistent and effective communications across all channels
- Measure and improve customer experience and satisfaction and recommend and follow up on continuous improvement action plans
- Provide SEO/SEM/PPC, Internet Marketing strategies and social media thought leadership, innovation and process improvement initiatives.
- A Bachelor’s or Master’s degree in a related field required.
- Overall +10 experience with at least +2 years in senior level and/or digital management or training in call enter& customer services preferably in E-commerce.
- Experience working with c-Level and in a supervisory role strongly preferred experience in senior Sales or Product Development positions.
- Technical knowledge with experience in web analytics tools, SEO, PPC and all other digital platforms.
- Experience in the digital retailing market, B2C experience.
- Exemplary interpersonal, teamwork, and communication skills
If you possess the above requirements and are keen on a new challenge, please apply directly or email jessica@wenetworkasia.com for more information
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