Responsibilities:
- Assist the Resort Manager in ensuring implementation and monitoring the whole strategy for maintaining the quality and completion of the Bobobox Cabin's and Van's transitional stage from 'Site Construction/Preparation' into 'Site Live' at the appointed area.
- Assist the Resort Manager in developing the product and service strategy for Bobobox Cabin and Van Customer Service Excellence by collaborating with all functional leaders and aligning in a constant manner with all Cabin and Van Operations teams.
- Assist the Resort Manager in setting target product and service levels for all Cabin and Van Branches, ensure they are achieved, and identify innovative ways to enhance current service levels to surprise and delight our customers
- Manage the performance and development of the cabin and van operation team by aligning and setting some targets for the Branch of Cabin and Van leaders based on directions from the Resort Manager.
- Monitor cabin and Van operations team's KPIs and report regularly to the Resort Manager regarding any risks or opportunities identified
- Assist the Resort Manager in developing new initiatives to increase productivity, gain efficiencies, decrease customer friction, and enhance Bobobox Cabin's and Van's NPS along with the CRM team
- Through the direction of Resort Manager, partnering with the tech team to develop and integrate new technologies to improve all stages' efficiency and customer experience in Bobobox Cabin and Van.
- Through the direction of Resort Manager, work closely with the Cabin and Van Operations leaders to develop resource plans fit for business needs, training programs to improve quality of service, and process improvements to deliver strong results
- Assisting the Resort Manager to act as liaison for all Operations as well Cabin and Van Operations team pertaining to the process of Site Construction into the Site Live stage
- Bachelor degree in Hospitality from reputable university
- Minimum 2 years experience in resort hotel in assistant/junior manager level with strong managerial & leadership skills
- Fluent in English verbally and written
- Familiar with PMS and POS system, Google Suites, and Microsoft Office
- Excellent Interpersonal Communication Skills
- Strong analytical Skills and target oriented
- Excellent Adaptability to Fast-paced Environment
- Familiar with Setting up and Maintaining KPI
- Familiar with SOP and Policies development
- Product and Service Quality Improvements
- Focus on Operational Excellence and Quality Assurance
- Experienced in coaching & training delivery
Bobobox