As a member of the Discova Tailor-made Sales team, you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discova's product offerings and destinations.
As a Tailor-made Team Leader, you are focused on exceeding the agents' expectations from start to finish by building the capacity of your team. You are an expert at building well-crafted itineraries, confident in making recommendations and are able to coach your team to do the same. You are self-assured and approachable, a strong seller, and are keen to share that sales know-how with a team of like-minded individuals.
Your main responsibilities are:
- Consistently apply Discova's One Best Way for B2B enquiry handling, including qualifying the enquiry, communication guidelines, inclusions and services, overcoming objections, and closing the sale.
- Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call.
- Develop 'sticky' relationships with agents and partners by showing your interest in them and their customers, beyond just the request at hand.
- Use well developed sales skills to meet your own personal target and coach team members to meet their personal targets.
The Essentials:
- A degree in tourism and hospitality is an advantage.
- Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
- Fluent in both written and spoken English is required, other European languages would be an advantage.
- Proven experience of meeting and exceeding sales targets and KPI's.
- Advanced computer skills and the ability to confidently learn new computer systems.
- Outstanding sales skills with strong customer care focus.
- Results orientated, highly organised and great at problem solving.
- Excellent communicator - comfortable communicating by phone, video calls, email, and chat/messenger.
- Able to remain calm and patient under pressure and juggle multiple tasks.
- Able to work independently and within a team, assisting team members to help everyone achieve results.
- Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings and flexible when uncertainties and changes arise.
- Willing to travel on business when required.
- Personally aligned with Discova's company purpose and values.
- Proficiency in Microsoft Office applications and Discova's systems would be an advantage.
Get in touch now and Discova a world of possibilities!
Applications close:
Flight Centre