1. Proficient in features and how to play live streaming, understanding the needs and psychology of VIP users;
2. Responsible for establishing contact with VIP users, collecting, compiling, analyzing and managing user information;
3. Differentiate services for VIP users, answer questions and maintain good communication with users;
4. Continue to follow the condition of VIP users every day, and make strategies to maintain and enhance user activity, and guide in refilling;
5. Coordinate and analyze various effective activities in accordance with the policies/plans of the operational team, and also help the operational team to collect questions and feedback from VIP users.
Requirements:
1. Bachelor's degree or above, base in Jakarta City. If there is work experience related to VIP customer service is preferred;
2. English/ Chinese as a working language;
3. Good image, good temperament, VIP Customer Service experience is preferred;
4. Liked the internet field, and can quickly adapt to the live field streaming;
5. Having good communication skills, able to analyze the psychology of users and take the initiative to provide good service; Good at using excelï¼›
6. Can accept shift work, able to work under pressure, able to respond to problems, make timely and reasonable solutions.
Bigo Technology