- Act as a customer advocate, provide proactive services to improve health and stability of customer's on-cloud IT operational health in assigned accounts, as part of client enterprise support plan.
- Brings to the customer is successful operation, and hence realization of value of client products.
- Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
- Understand the customer's relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of client solutions in assigned accounts.
- Candidate with a strong communication/consulting/support background and proven customer-facing, and relationship management skills.
- TAM will be the point-of-contact for after sales delivery of pro-active services, best practice advice and guidance, and being the customer's technical advocate within client.
- Coordinate with the Account Management, support, consulting, and engineering teams in client, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements.
- Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks, and manage changes and incidents.
City :
Jakarta Raya, Indonesia
State :
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Comrise