We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as a Front Desk Agent.
SUMMARY & RESPONSIBILITIES :
- Providing check-in and check-out procedures are smooth based on Standard operation procedures.
- Follow all the pre-arrival preparation for FIT guest and Groups on the system.
- Respond to each Guest request and ensure it well delivered.
- Ensuring guest preferences and expectation are met.
- Providing a Warm Welcome & Fond Farewell at the front desk areas using professional verbiage.
- Ensuring that ibis Gading Serpong service standards are well delivered to the guest based AccorHotels Values.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Other duties as assigned
QUALIFICATIONS
- Diploma or Bachelor Degree in Hospitality Industry
- Fresh Graduates are welcome.
- Minimum of 1 (one) year in Front Desk / Reception consider as an advantage
- Proficiency in English (verbal and written), second language an asset
- Previous customer related experience preferred
- Previous REALTA experience an asset
- Computer literate in Microsoft Window applications an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
What is in it for you:
- Attractive package.
- National and International Opportunities in ACCOR group.
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Learning programs through our Academies designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibilty activites, like Planet 21.
- Career development opportunies with national and international promotion opportunities.
Accor