Job Purpose and Impact
The Customer Service Manager is responsible for providing an exceptional level of customer support, ensuring professional, accurate, and timely processing of customer-facing transactions. In this role, you will lead, advise and make decision on all major customer service activities for this team with a short/mid-term outlook.
Key Accountabilities
- Coordinates and may assist more junior team members in executing a subset of customer service activities for multiple site operation
- Provides support and feedback to definition of improvement projects and commitments requiring a thorough understanding of customer service practices and procedures for a team of customer service executives
- Supervises and maintains relationships with supply chain planning, plant operations, finance, procurement/strategic sourcing, transportation & logistics and sales departments to fulfill complex orders, resolve any scheduling challenges, and sustain key supply chain model inputs
- Contributes to the development of the overall process for customer complaint management
- Partners with team members in deciding which tools/systems are appropriate to use for specific customer service environments.
- Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
- Other duties as assigned
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Minimum of seven years of related work experience in the manufacturing environment, preferably in customer relation or supply chain and in a previous manager position
- Customer oriented, highly organized and attention to details
- Other minimum qualifications may apply
- Professional communication skills, able to work cross-functionally to drive business and customer development
- Exposure in managing projects
- Self-starter and ability to work on own initiative and in team
- Strong ERP system/platform knowledge i.e SAP
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Equal Opportunity Employer, including Disability/Vet.
Cargill