The Role
- You will be responsible to deliver the agreed upon service to clients with a specialized focus comprised of trained professionals
- Uphold the Service Level Agreements (SLAs) to achieve a high level of client satisfaction
- Work closely with the Client Relationship Managers to resolve issues specific to their area of focus
- Identify opportunities for increasing the value of service to clients
- Perform quality assurance of programme documents and client-related inputs including file administration, premium collection, data report preparation, and invoice billing
- Act as the interface between Sales & Client Management, Broking, Technical Support, Client Facing Support, and Operational Support
- Min. Bachelor’s degree in any major (Fresh Graduates are welcome)
- Strong analytical,quantitative, interpersonal, communication, and presentation skills
- Meticulous, resourceful, and insightful with a structured thought process
- Strong project management skill
- Ability to build relationship and networks
- Ability to work independently and manage tight deadlines
- Strong knowledge in Microsoft Words, Excel, and PowerPoints
- Strong English language skill, both written and oral
WTW is committed to finding opportunities to foster flexibility in the workplace, whenever business and client demands allow. This opportunity meets the criteria for flexible working. Please ask your Recruiter for specific details.
Willis Towers Watson