Branch Manager is responsible for the branch revenue achievement and service level performance, through maintaining company’s brand leadership, credit collection performance, cost management and human resource development, as well as compliance of the government regulation in operating a branch office.
Accountabilities
- To ensure that branch provide market leading level of service and work to achieve the DHL Global Service Commitment
- Monitoring account performance and maintain good relationship with existing and potential major customers
- Maintaining brand leadership position by projecting leadership image
- To ensure that DHL’s relationship with, airlines and other airport authorities are properly maintained
- Ensures that customers’ shipment data is treated with urgency at all times and agreed transmission schedules are adhered to at all times
- To minimize company’s exposure to possible breaches of security, this include measures to reduce the risk of fraud and theft
- To achieve customer service Global service commitment which comprise of response to network and customers
- To ensure the right people are employed, develop and manage align with company regulation
- Bachelor Degree with minimum 2 years experiences in related positions
- Computer literate (Microsoft Office)
- English (written and spoken)
- Analytical and problem solving
- Demonstrate a strong capability in general management
DHL