- D3 /S1
- Good command of the English language
- Advanced presentation, interpersonal, time management
- Coordinates all assigned projects
- Vaccinated Min 2nd dose
- Proficiency in MS Office applications
- Has been in the role of QA Specialist in contact center environment
- 1 - 3 years working experience
- Typing skill min 50 WPM
*Please submit your CV in English.
Tanggung Jawab
- Job Description
- Review, rate voice using CSAT/DSAT Audits and other forms
- Facilitate calibration meetings
- Participate in vertical meetings
- Recommend ways to improve processes, call flows, scripts and guidelines based on reviews and observations.
- Document quality assessments and feedback.
Tentang Perusahaan
We have been coloring the pale old world since 2014 and have helped brands and/or businesses grow in their own unique and magnificent ways.
In our journey we learn together with clients, sharpen our skills and creativity to meet the needs of our clients.
We expanded from a small team to a large team spread across 25 cities throughout Indonesia.
We continue and will continue to work to meet all of your needs
Karir Komunika Pratama