Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.
“To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La's special kind of hospitality. Hospitality from the heart.”
A refined oasis of quietude right in the heart of the city, Shangri-La Hotel, Surabaya presents a traditional sense of luxury with timeless Javanese style and warm Indonesian hospitality. Featuring 380 elegant guest rooms and suites, many with stunning panoramic views, the hotel presents a sophisticated ambience in its unique contemporary yet culturally relevant room décor as well as in the exquisite dining venues. Be it for business or leisure, Shangri-La Hotel, Surabaya is the ideal home.
We are looking for Duty Manager
As a Duty Manager we rely on you to
- Ensure smooth operation on a daily basis
- Enhance overall guest experience during their stay
- Supervise & direct the front desk team, assisting in guest problem solving
- Ensure all collagues are kept up-to-date with hotel products & services
- Monitor all arrivals & departures from a guest experience perspective
- Coordinating with housekeeping & other departments to ensure high quality service & accuracy is delivered
- Ensure work process and performance are in compliance with Company practices, policies, Shangri-La Experience and Service Standards
- Takes pride in being a hotelier
- Is a self-starter
- Is a friendly, helpful and trustworthy leader
- Fully understands room operations
- Fully understands front desk operations
- Communicates and writes with fluency in English (E48as well as the local language)
- Has experience in the same capacity, preferably in a luxury hotel
- Preferably comes from a hotel management-related education background
- Has strong interpersonal skills
If you are the right person, what are you waiting for? go to the following link!
http://www.shangri-la.com/corporate/careers
Shangri-La Hotels & Resorts