Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to Know the Team:
The Sukabumi Cianjur city team is a young/established/longstanding team responsible for running Grab business and operations in the cities within the region. We make an impact by driving to all business units of GrabCar, GrabBike, Grab express, GrabKios, GrabFood, and GrabMart Business operations. We are responsible for developing and driving the right strategy to win the market and shape the ideal supply demand equilibrium while building a sustainable business model City Operations is fully responsible for all city budget and target. The team needs to be able to create quick wins and long-term strategy to accelerate growth. The team need to also have the muscle skills to execute the strategy in a timely manner.
Get to Know the Role:
We are looking for City Lead Sukabumi Cianjur to lead the business operations and represent Grab in Sukabumi and Cianjur. We believe a successful candidate has several key skills such as: leadership, complex problem solving, data analysis, critical and structured thinking and project management. Fully responsible for managing internal teams and external parties such as partners, local governance, rental owners. Managing the city will be variance dependent with city characteristics and will need managerial skills to manage the operational in the city. You will be growing Grab the already strong presence in your area You will maintain the customer both from drivers and passenger satisfaction level in your area.
The Day-to-Day Activities:
You will report to City Manager Manager
This role is based in Sukabumi
Responsible to lead the overall Grab business and operations in Sukabumi and Cianjur, driving hyperlocal strategy, collaborating initiatives with external and internal stakeholders to grow business
You are responsible to own the P&L for both the topline and bottom line of the business, ensuring the business is running in sustainable growth
You will lead the analytical and conceptual problem-solving initiatives with the agility to shift directions as quickly as needed
Accountable to understand the market and competition dynamics, agile in facing the competitive landscape and driving a viable business
Responsible for managing the big size team, setting priorities, and goals to achieve regional and company OKR
Accountable to accept challenging assignments, helping leaders make tough decisions, partnering, and overcoming obstacles to deliver results
Responsible for identifying, comprehending, and synthesizing internal and industry data, creating hypotheses of trends, and assessing business risk
You will need to do all internal and external stakeholder management
You will need to maintain operational standards in your city
You will need to be able to extract insights from data, trends, surveys, and market intelligence
You will be in charge of growth and achieving numbers
You will make sure our level of service quality to both Customer side is in exceptionally good stage to minimize complaints
You expected to manage cost-effectiveness/ efficiency and deliver operational and financial targets within the designated financial cost
You are expected to track spending in a timely manner
The Must-Haves:
You have Heart, Hunger, Honour, and Humility
Bachelors/Master's degree preferably in management, analytics, business or engineering, or equivalent experience.
You showcase excellent leadership skills in leading young and talented teams and the ability to connect with people across teams
You are knowledgeable of business process management, identifying, assessing, and controlling risk, and successful initiatives execution
You have strong written, oral, and presentation communication skills, ability to adjust and guide discussions at multiple management levels
Strong foundation in analysis skills using tools like tableau, powerBI, excel, and other similar tools
Minimum of 2 years experience in relevant work as city manager, sales/revenue generator, business analyst or management consultant
Willing to be placed in Semarang Good in written and spoken English
Excellent data and analytical skills
Excellent presentation, negotiation skills, and people management skills
Excellent government affairs skills
Minimum 2-3 years of primary experience in sales and partnership
Microsoft Excel, Microsoft PowerPoint, Microsoft Word Other systems & tools to help with implementation and tracking
Excellent communication skills.
Good interpersonal skills that enable one to work with people at all levels, to motivate and empower whenever necessary
Experience in strategy and consulting is a plus point
Able to make key business decisions or provide solid recommendations based on data & analytical thinking
Self-starter and ability to work well in a fast-paced environment
Passionate about the social mission and making a positive impact in emerging markets
The Nice-to-Haves:
You have experience with creating dashboards of tableau, powerBI, etc
You are experienced with SQL and Python
Our Commitment:
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey toward creating inclusion at Grab for all Grabbers.
Grab