Inmarsat has been at the forefront of global mobile satellite communications for over thirty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 13 geostationary satellites. Inmarsat plc is a FTSE listed company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.
Chief Operations Office
Inmarsat's Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions from Satellite Operations to Customer Service and Service Delivery, Network Operations and Service Assurance to Group IT, One IT, Cyber Security and the Digital office.
Job Description
Primary role purpose:
Application Support Analyst will be responsible to provide technical support for existing applications and supporting the customers in the current suite of Inmarsat solutions and other new services that are introduced. Performing daily operations for OAMS (Off Air Monitoring Systems), monitor applications performance and other systems as required. Working as part of an established team providing friendly, efficient, professional, and first-class IT support across the globe.
The job role provide support based on flexible working pattern, Monday to Friday. Due to time differences between Batam, UK and Canada, the team may need to work flexible hours to ensure that adequate communication can happen for continuity and handover. It may also be required to provide out of hours support for the operations or when system test and upgrades are applied, or when new services are launched.
Qualifications
Key Responsibilities
- Develop an understanding of Inmarsat's system requirements and operations.
- Engage internal/external customer around the globe to make sure their problem is solved and their issue on Inmarsat's products and services are supported.
- Do investigation to find Root-Cause of any malfunctions and perform troubleshooting actions to resolve the issue.
- Escalate critical issue to the next line of support by providing detailed analysis, recommend a substantial solution and coordinate with all parties involved to ensure issue is resolved within agreed SLAs.
- Proactively monitor services to ensure applications are maintained, enhanced, and operate effectively.
- Performing daily operations for OAMS, application support and others system monitoring, investigation, troubleshooting and escalation for any issues based on the SOP and escalation procedure.
Essential Knowledge and Skills:
- Degree in Computer Science, Software Engineering or Technology Diploma from a recognized institution or equivalent.
- Knowledge on ITIL framework
- Knowledge on Robotic Processing Automation
- Broad technical background and up-to-date knowledge of scripting and application software such as .NET, Web Services
- Proficient in SQL and database operation
- Proficient in Linux & Windows operating environments
- Knowledge in API Gateway tools such as Layer 7 or Apigee
- Structured, analytical, and efficient in problem solving
- Self-organized, able to work unsupervised or as a team
- Strong verbal and written communication skills in English
- At least two years' experience as System Analyst or Software Engineer
- Experience in mobile/telecommunications industry is an advantage
You must be eligible to work in this location advertised.
Additional Information
You must be eligible to work in this location advertised.
Inmarsat Values:
Our values define Inmarsat's culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.
· Accountability - taking ownership, getting results and keeping our promises
· Respect - collaborating, embracing diversity and valuing differences
· Excellence - creating bold solutions for our customers and putting quality at the heart of everything we do
Inmarsat