Responsibilities
- Maintain composure in a fast-paced environment
- Convey a sense of urgency that events are executed in a timely manner.
- Take initiative and act professionally to ensure tasks are completed
- Exhibit and encourage high performance standards for themselves and others.
- Able to develop and maintain excellent credibility with co-workers and subordinates by demonstrating complete consistency between words and actions, in all aspects of positive attitude and behaviour.
- Effectively identify & anticipate guest needs & Handle challenging situations with guests according to problem resolution process.
- Adhere to safety and quality regulations
- Proven work experience as a Assistant Banquet Operations Manager or similar role
- Courteous and attentive to guests
- Ability to meet the physical demands of the job
- Excellent interpersonal, communication and customer service skills
- Ability to work as part of a team and follow instructions
AYANA Hospitality