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Job Summary:
We are seeking a Merchant Operations Manager to oversee the day-to-day operations related to merchants using our platform for transactions in a Bank Indonesia and OJK regulated financial services company. The Merchant Operations Manager will be responsible for managing a team of specialists and analysts, and will work closely with other departments within the organization to ensure that merchants' needs are being met and that the platform is functioning optimally while adhering to the regulatory standards set by Bank Indonesia and OJK.
Key Responsibilities:
- Manage a team of specialists and analysts responsible for merchant operations, including merchant onboarding, ongoing support, and transaction monitoring while adhering to the regulatory standards set by Bank Indonesia and OJK.
- Develop and maintain policies and procedures related to merchant operations that adhere to the guidelines and regulatory standards set by Bank Indonesia and OJK, such as transaction limits, dispute resolution, and compliance.
- Collaborate with other departments within the organization, such as engineering and product development, to ensure that merchant needs are being met and that the platform is functioning optimally while adhering to the regulatory standards set by Bank Indonesia and OJK.
- Monitor and analyze merchant transaction data to identify patterns or potential issues, and take action as needed to mitigate risk or improve performance while adhering to the regulatory standards set by Bank Indonesia and OJK.
- Coordinate with external partners and stakeholders, such as payment processors or financial institutions, to ensure seamless integration and efficient processing of transactions while adhering to the regulatory standards set by Bank Indonesia and OJK.
- Provide regular reports and updates to senior management, Bank Indonesia, and OJK on merchant operations performance and key metrics.
- Bachelor's degree in business administration, finance, or a related field.
- 5+ years of experience in a similar role, preferably in a Bank Indonesia and OJK regulated financial services company.
- Strong leadership skills and ability to manage and develop a team.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Strong understanding of Bank Indonesia's and OJK's regulatory guidelines and industry standards related to merchant operations.
- Experience working with Bank Indonesia's and OJK's reporting and monitoring systems.
1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company
Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.
Don't forget to check our Recruitment FAQ at [ENG] or [INA] to find the answers to commonly-asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon!
Mekari