- Manage, build revenue, provide training and technical support within a geographically defined territory
- Achieve quarterly and annual territory and supplier revenue targets
- Visit established and prospective customers to maintain and develop strong relationships and educate them on the solutions that ZEISS provides
- Develop and maintain a strong opportunity pipeline and liaise with the Sales Leader and Marketing team to implement sales strategies
- Report regularly on revenue performance to budget and variance analysis
- Maintain complete and accurate customer data and daily sales activity thru CRM platform
- Work with Service Engineer to troubleshoot and resolve customer support cases
- Proactive communication of customer ordering variations with respect to distributor and inventory management
- Provide technical knowledge, operation and application training for new instrument placement as well as conduct refresh training to maintain customer in updated information
- Maintain reliability of instrument performance through routine monitoring of quality control and make sure the instrument has relevant assay problem history and traceable
- Make sure the application and trouble shooting in correct way followed standard procedure guideline
- Travel to customer sites across different geographical locations
- Represent the company at local and interstate conferences and customer events
- Contribute to the organizational culture and continuous improvement of ZEISS
- Bachelor's degree in science or business
- 2 to 5 years in sales/marketing experience.
- Knowledge in ophthalmology business, healthcare, medical or pharmaceutical industry is advantageous
- Experience using Customer Relation Management (CRM) platform
- Experience in operating medical instrument and understand it's system and troubleshoot
- Intermediate in English (writing and speaking) is a must
- Proficient in Microsoft Office (Word, Excel, Power Point, Outlook)
- Excellent interpersonal skills to effectively work with many diverse customers
- Excellent in communication & presentation skills
- Advanced skills in encouraging people & influencing decision
- Strong analytical problem solving
- Strong teamwork & project management
- Discipline and self-motivated person, able to work remotely and independently with minimal supervision"
- Able to maintain professional appearance and behavior on duty
Zeiss