- Bachelor's degree is preferable.
- Current and proficient user of WFM systems/tools for Fiber networks would be an advantage
- A proven ability to motivate teams
- Able to operate MS Office
- Manage Work Orders for customer installation and Fault Repair
- Scheduling, dispatching to technician, ensure work is completed
- Handle complaint related to schedule installation & troubleshooting customer and create service calls as necessary.
- Communicate with vendor by phone and email.
- Manage and maintain report installation & troubleshoot through work Force Management application.
- Create service schedules, assign calls to technicians, and ensure routes are completed.
- Interfaces with customers, salespeople, technicians, and others as necessary via phone or email for all service
Tentang Perusahaan
In 1999 Elabram Systems Group was incorporated, aimed to become No. 1 manpower outsourcing and recruitment company in Asia Pacific for Information Communications and Technology industry. Focusing on Manpower Solution Outsourcing (MSO), Network Planning Optimization (NPO), Workforce Management System (WMS), Workforce Mobile Devices (WMD), E-Pro - Project Field Tracking, and E-Pro - Project Field Tracking - the team consist of experts of finding the right candidate.
Karir Komunika Pratama