BukuWarung is SEA's fastest growing startup and we are building the digital infrastructure for 60 million MSMEs in Indonesia, enabling them to efficiently manage and grow their business, starting with digital bookkeeping, online storefront & payments. BukuWarung's vision is to empower 60 million MSMEs in Indonesia to become financially aware and enable them to manage and grow their business using technology.
BukuWarung is backed by top tier VCs globally: Peter Thiel's Valar Ventures, Goodwater Capital, Y-Combinator, AC Ventures, Quona Capital, East Ventures, Golden Gate Ventures, , Tanglin Venture Partners and strategic angel investors from Stripe, PayPal, Plaid, Grab, Gojek, Facebook, AirBnB, Fast, Mastercard etc.
About the Role
As a Customer Service Associate at BukuWarung, you will be reporting to the Customer Service Lead, and will be responsible for handling customer inquiries and providing solutions to our customers and help create a product that's loved by our Customers
You will be the front line contact for our customers, and how we want our customers to feel matters as a company.
Key Responsibilities
- Providing great customer experience to our customers by responding to their queries and resolving their issues.
- Handling customer's complaints, inquiries, request and/or feedback
- Investigating and providing the best solutions to customers
- Handling internal and external escalation of customer complaints.
- Be a good team player to the Customer Service Team so we can keep improving our services to our customers.
- Customer oriented.
- High empathy and quick response in resolving customers' problems.
- Take initiative to help the other team members and how to improve our service to customers.
- Effectively communicate and collaborate with other team members
- Good analytical thinking, good communication, problem solving, multitasking & typing skills.
- Proficient in English and Microsoft Excel
- Chat experience in WFH situation.
- Zendesk experience.
- Passionate about solving problems for MSMEs
BukuWarung