- Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
- Review track and manage the implementation & efficiency of all quality monitoring procedures and systems;
- Conduct reviews of individual and team capability to ensure quality performance meets targets;
- Review client claims and non-compliance issues;
- Conduct data analysis to identify areas for improvements;
- Identify and implement the best methodology that is appropriate and applicable to improve quality;
- Develop, recommend and monitor corrective and preventive actions;
- Evaluate and audit team quality included in external and internal reports;
- Check and validate any findings and implement appropriate corrective action;
- Maintain standards and performance quality for all services provided;
- Maintain good communication with development teams to improve business processes.
- Bachelor's Degree or at least Diploma 3 Certificate
- English Proficiency Score (CERF) of C1 or better
- Above average competencies in the use of the following applications or their equivalents:
- Excel (or any similar spreadsheet program)
- Word (or any similar word processing program)
- PowerPoint (or the equivalent):
- Proficiency in the following concepts:
- Root Cause Analysis Tools (5 Whys, Scatterplot, Fishbone, FMEA)
- AID Coaching Methodology
- SBIRA Coaching Methodology
Gear Inc is a US software engineering company started by industry veterans with 8+ years of silicon Valley experience we strive to provide high-impact and reliable programming service corporations all around the world. We are capable of quickly learning and implementing almost any type of programming system. This silicon Valley owned company has its mainbased in Hanoi, Vietnam, and offices in Danang, Vietnam, The US, The Philippines, India, Thailand, and Indonesia.
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