- Conducts regular technical service review meetings, submit meeting minutes and ensures service reports are compiled and submitted timely to customers.
- Troubleshoots and resolves issues and ensure timely closures by utilising both customers and internal resources.
- Be customers' interface for customer orders, project management, related escalations as well as customer audit requests.
- Takes ownership of customer issues, log billing incidents and ensure resolution in a timely manner to the satisfaction of the customers.
- Supports the Manager in annual reviews on documentation of Technical Service Management Processes, SOPs, guides, manuals.
- Liaison to the customers and works closely with service delivery teams to share schedules, updates, reports and Customer Acceptance Form.
- Conducts onboarding meetings with new customers and provide technical maintenance support information to Account Manager including customers requests, orders, quotes,
- proposal, etc.
- Compiles and submits TSM reports for DCTSM health report for the facility.
- Prepares and compiles Method of Procedure for emergency and preventive maintenance activities, review service related client notifications.
- Supports company's annual Customer Satisfaction survey.
- Any other duties or project as assigned by the Management.
- Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or other related technical discipline
- Possess CDCP and/or ITIL Certification
- At least 8 years of relevant working experience in data center environment specialising in mechanical and electrical engineering, with the last 2 years in managerial position.
- Proficient in Microsoft Office
- Proficient in English and Bahasa Indonesia
- Experience in communicating effectively with customers from PRC based companies
- Good technical knowledge in MEP, Network and DC facilities related systems
- Good communication skills with the ability to manage customer needs and expectations
- Great career prospects as the growth opportunity in the company is tremendous
- Be a part of a growing & exciting industry
Michael Page