- Devise comprehensive SMB external engagement strategy with clear acquisition targets, goals, and executional plan
- Develop and maintain a clear understanding of current account pipeline segments, priorities, and gaps
- Conduct ongoing external landscape analysis to identify key players, pertinent events and forums, etc. within the SMB space
- Nurture relationships with high-potential external SMB partners (non-profits, industry associations, etc.) to explore collaborative engagement opportunities
- Collaborate closely with Marketing, Events, Sales, PR/Comms, Public Policy, and other teams as appropriate to develop and launch our external SMB engagement activities and programs
- Lead engagement activities end-to-end, including developing project plans and timelines, coordinating deliverables from cross-functional partners, troubleshooting issues, etc.
- Oversee the development of communications, logistics, and tracking systems needed to create impactful user experiences and
- Coordinate with Sales team colleagues to streamline and support progression of leads into sales pipeline
- Develop framework to assess leads and funnel to appropriate engagement track to mitigate churn and nurture activation potential
- Identify key engagement metrics and monitor across initiative lifecycle with input and support from Analytics team
- Report on initiative impact and develop recommendations for go-forward planning
- Possesses a Bachelor's degree or above in any field
- Minimum 5 years of working experience in in B2B sales, marketing, or related field
- Experience owning and delivering on quantitative targets
- Track record of building impactful, sales-driven collaborations, ideally within SMB space
- Project planning and execution experience
- Demonstrated results working in highly cross-functional capacity
- Ability to translate data into clear narratives, operational strategies, and recommendations
- Comfort with ambiguity and demonstrated ability to creatively and effectively fill operational "white space" to drive results
- Experience prioritising and managing tasks effectively within a fast-paced environment while maintaining strict attention to detail
- A genuine passion for small business
- Have an excellent communication and negotiation skills
- Opportunity to build and drive the future of e-commerce
- Excellent remuneration package
Michael Page