Service Operations Centre Management
- Manage the measurement, monitoring and actions for improvement.
- Ensure that companys target are meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments.
- Ensure proper maintenance of the facility, equipment, and infrastructure in accordance with regional guidelines and company image.
- Ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels.
- Oversee Security practices to ensure policies and business needs are met.
- Roll out projects to address regional and network imperatives and program.
- Implement the Operations component of Annual Operating plans in tandem with the regional strategies.
- Ensure operational practices and procedures are compliant with regional and network operation policies.
- Develop a high-performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
- Develop IKOs/KPIs with team members and monitor individual performance.
- Consult performance appraisal.
- Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
- Identify training needs and opportunities to develop a highly skilled functional department.
Humana International