What a day looks like for Technical Support:
- Monitor and analyze the real-time/off-line data, providing maintenance and technical support as necessary to ensure that the business operation of key partners is normal, and the various types of payment channels are working and sound.
- Coordinate the resources of all parties concerned to quickly respond to emergent cases of key partners. Improve the cooperation mechanism and process.
- Summarise and optimize the on-line/off-line monitoring rules, work closely with the relevant stakeholders to improve the platform's overall infrastructure performance and capabilities.
- Identify and summarise Partner's pain points. Propose enhancement to company products and industry solutions engineering team.
- Manage the technical support service requests from locals. Collaborate with HQ team together to quickly resolve customer's issues and ensure satisfaction toward the support experience received by partners.
- experineced software development or software technical support experience.
- Familiar with JAVA or PYTHON programming language, computer networks, database, data mining, or business intelligence.
- Should be able to keep calm in emergencies, and make the correct decision to handle the unexpected exception
- Good communication skills (fluent English); can coordinate and collaborate among teams to drive and complete the work.
- Willing to work shifts including working weekend hours (5 days a week)
- Operation or maintenance experience in the sectors of banking, payment agencies (payment & settlement business) is a plus.
- Fluent in English.
- Has a working experience of integration or support on Payment software systems; e-wallet software systems or enterprise technical support experience
Dana