Industry/Sector Technology
Specialism IFS - Information Technology (IT)
Management Level Associate
Job Description & Summary
This is the frontliner of our operations, where you will be challenged to provide support directly to PwC staff and partners using the latest available technology.
- Technology-related issue and troubleshooting
- IT Service Management (ITSM - SNow platform)
- Desktop imaging and set up
- Smart Printing System
- IT equipment management
- Bachelor degree or higher degrees in Computer Science or other disciplines with sufficient technical experience and expertise. Fresh graduate are welcome to apply
- Minimum GPA of 3.0 out of 4.00
- Good communication skills, both in English and Bahasa Indonesia.
- Good interpersonal skills, strong attention to service quality with customer oriented attitude.
- Experience with Microsoft operating systems and office products (Word, Excel, PowerPoint, etc).
- Possess strong sense of empathy and a helpful attitude.
- Understand computer hardware, software, networking and peripherals.
- Have good analytical and troubleshooting skills in solving computer and IT related problems.
- Possess strong passion in doing research and evaluation of potential tools and utilities.
- Understanding and experience in IT support tickets and knowledge articles will be an added advantage.
- Experience with audio video systems in the meeting room and large room, presentation devices and video conferencing is an added advantage.
- Have knowledge on Mobile Device Management and troubleshooting (Android & iOS). Experience with Google workspace.
- Having knowledge and/or experience with printing system management is an advantage. Knowledge of online meeting platforms (Teams, Meet, Webex, etc).
- Basic vulnerability remediation skills e.g. virus and obsolete software removal.
Degrees/Field of Study preferred: Bachelor Degree - Computer Science
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements Up to 20%
Available for Work Visa Sponsorship? No
Government Clearance Required? No
Job Posting End Date
PwC