Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team
Assist the team in conducting routine evaluation of policies and procedures implementation and ensure best practice risk mitigation and assessment on scope of E2E IT system involvement.
Get to know the Role:
Lead multiple process improvement projects with direct contact with senior executives in the organization.
Facilitate quality and change management processes
Perform business process mapping & analysis
Serve as a the principal adviser for Grab for all departments
Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.
The day-to-day activities:
Conducting action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
Identify the best process to be mapped with the system to improve productivity of the team.
Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.
Develop guidelines for process improvement initiatives
Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.
The must haves:
Bachelor or Master Degree in Business Administration, engineering, or relevant
At least 5 years of experience in Project Management working with across multiple business units stakeholders.
Background from consulting company
Strong process improvement experience
Experience in data analytics, using Excel, Tableau and understand SQL
Strong exposure to strategic problem solving and root cause analysis methodologies in multi business operations.
Must have a strong passion in driving continuous improvement.
Must possess high integrity
Strongly Skilled in process flow documentation and literature.
Excellent communication and interpersonal skills
Strong organization skills and attention to detail
Individual Contributor Role.
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
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