1. Achieve customer growth and retention targets, including identifying expansion opportunities
2. Drive revenue and growth with Kargo/Panthera customers
3. Develop and execute against strategic account plans for customers
4. Analyze customer data and share insights both internally and externally, as applicable
5. Develop and distribute strategic customer reporting
6. Lead account-based programs / project management initiatives
7. Drive data. Ability to break down high level business problems into concrete analytical solutions.
8. Execute on shared account on-boarding process and framework with other key partners; including business development and operations
9. Ensure the highest level of customer satisfaction
10. Operate across cross-functional teams to execute programs and deliver exceptional service.
11. Liaise with multiple stakeholders in the company to solve shippers' problems.
You'll be evaluated on:
- Customer obsession
- ability to listen and understand our customer's business, partnering with them to deliver outstanding results
- Delivering results
- financial and KPI performance
- The ability to break down high level business problems into concrete analytical solutions.
- A passion for innovation, problem solving, and constant change
- Effective communication - strong verbal, written, customer service, and social skills
- Self motivation and independent problem solving
- Data motivated decision making
Requirements:
1. 3+ years of account management experience
2. Consistent track record of on-boarding, retaining and growing customers
3. Exceptional Excel/Data management skills
4. Strong operations or detailed account management experience (comfortable diving into the details)
5. Demonstrated ability to build trust with both internal and external stakeholders
6. Self directed and proactive approach to work - adept at working in highly dynamic environments
7. Creative thinker able to develop new internal processes and to push our customers to think differently
Nice to have:
- Transportation or other logistics industry experience a plus
- Technology industry and startup experience a plus - SQL experience a plus
Kargo Technologies