At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Job Description
The Role
Reporting to the Operation Manager, Customer Service Officer is a professional responsible for handle customer and driver queries: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction, in all channel calls, chat, email, & outbound.
The role will be supported by another Customer Service Team and Operation Manager
- Managing the correspondence between the sales team and their clients
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Updated and provide schedule to customers and sales team. Send quotation to customer with approval from sales.
- Regularly contact and meet with carriers in order to get competitive rates for local dealing.
- Manage and provide the rates to sales team. Inquiry rate structure to Product.
- Check and monitor on customers order for freehand shipments. Follow up shipment with operation. Handle customer issues and enquiries.
About you
To be successful in this role, you will need:
- Minimum 1+ year's related experience.
- Proficient working knowledge in SAP.
- Experienced in a logistics working environment.
- Computer literacy (MS Excel in particular).
- Self-motivated and detail oriented.
- Experienced in working with team or independently
- Good communication, reading and writing skills in English as you will be working with the global team
Be Connected
With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.
Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.
If this sounds like the opportunity you are looking for, apply now.
To find out more about us visit www.tollgroup.com/careers
You must be entitled to work in Indonesia and be prepared to undertake pre-employment checks including a criminal history check and medical.
Toll Group